If you are not completely satisfied with a purchase or gift for any reason, please review our return, refund, and exchange policies below for online purchases. Products must be returned within 30 days after purchase in new or gently used condition. VitaMedSpa.com purchases can be easily returned to our location or by mail. Shipping fees will be your responsibility. We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. Please allow two weeks for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.